Frequently asked questions
Short answers about the trial, plans, and data — including the plan hint you see on your account.
- How does the trial work?
- You get 30 days with 85 Brix (Plus-level): you can browse the full module catalog and activate multiple apps at once.
- Where does the post-trial plan hint come from?
- We use your peak usage in the trial — total Brix from modules that were active at the same time — not how many apps you opened once just to look around. The same hint appears on your account during the trial. You always choose the final plan.
- I tried many different apps — will you recommend the most expensive plan?
- Exploring the catalog is normal. Recommendation is driven by peak Brix usage (how much capacity you needed at once), not by the total number of apps you peeked at. You stay in control of the final choice.
- What happens when the trial ends?
- You'll see a clear, friendly message that the trial period is over and it's time to pick a paid plan in MyBrixa if you want to keep using subscription modules. No surprise charges — you decide. Export and retention are described in our Terms.
- Can I change my plan later?
- Yes. You can upgrade or downgrade at any time. Changes take effect at the start of the next billing cycle. If you downgrade and your active modules exceed the new plan's Brix capacity, you'll be asked to deactivate some modules first.
- Is my data safe?
- We take security seriously. Data is stored on infrastructure with encryption at rest and in transit. Backups run automatically. We do not sell your data. See our Privacy Policy for details.
- Can I export my data?
- Yes. Data portability is a core principle. Export features will be available in each module. You can also request a full data export or deletion at any time by contacting us.
- Do I need a separate account for every app?
- No. One MyBrixa account is enough to turn on and use the apps you pick. You sign in once; access stays tied to your profile.
- Which languages does the portal support?
- The marketing site and UI target Polish, English, and Dutch from day one. We may add more languages based on demand.
- Where is the full legal text?
- We publish a Terms of Service and Privacy Policy with a version you accept at sign-up. When we change them materially, we will notify you and the document date will update; at checkout, the terms in effect for billing apply.
- How do I contact support?
- Visit the Contact page for our email address and other options. We aim to reply within two business days.